Privacy Policy | Third Orbit

Last updated: April 2026 | ABN 86 686 432 082

Third Orbit (ABN 86 686 432 082), operated by Dr Oliver Lock ("Third Orbit", "we", "us", "our"), is committed to protecting your personal information. This Privacy Policy explains how we handle personal information collected through our website (thirdorbit.ai) and in the course of our business.

This policy is consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

Contact information — name, email address, phone number, and organisation name when you submit an enquiry or book a meeting via our website or through Calendly.
Communication content — the content of any messages you send us through contact forms or email.
Usage data — pages visited, time on site, referral source, and browser/device type, collected via Google Analytics (anonymised where possible).
Professional information — role, organisation, and project context you choose to share in the course of discussing an engagement.

We do not collect sensitive information (as defined under the Privacy Act) and do not knowingly collect information from individuals under 18 years of age.

2. How We Use Your Information

We use the personal information we collect to:

Respond to your enquiries and schedule discovery calls
Assess whether an engagement may be a suitable fit
Communicate with you about our services and projects
Improve our website and understand how visitors use it
Comply with our legal obligations

We do not use your information for unsolicited marketing without your consent. We do not sell, rent, or trade your personal information to any third party.

3. Third-Party Services

We use the following third-party services that may process personal information on our behalf:

Calendly — for scheduling discovery calls. Calendly's own privacy policy applies to information processed through their platform. See calendly.com/privacy.
Google Analytics — for anonymised website usage analytics. We use IP anonymisation. See policies.google.com/privacy.
Email providers — our email communications may be processed through standard email infrastructure. We take reasonable steps to protect communications in transit.

These third parties are not permitted to use your information for any purpose other than providing services to us.

4. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes:

Using encrypted connections (HTTPS) for our website
Limiting access to personal information to those who need it
Using reputable third-party platforms with their own security controls

No method of internet transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law.

5. Disclosure of Personal Information

We do not disclose personal information to third parties except in the following circumstances:

To third-party service providers engaged to assist with our business (as listed above), under appropriate confidentiality obligations
Where required or authorised by law
With your consent

We do not disclose personal information to overseas recipients unless we take reasonable steps to ensure they handle it in a manner consistent with the APPs.

6. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you
Correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading
Request deletion of personal information in certain circumstances
Opt out of any direct communications

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and at no charge.

7. Cookies

Our website uses cookies for analytics purposes (via Google Analytics). Cookies are small files stored on your browser. You can disable cookies via your browser settings, though this may affect your experience of the site.

8. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL. We encourage you to review this policy periodically.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992. We encourage you to contact us first so we can attempt to resolve your concern directly.

11. Contact Us

For all privacy-related enquiries, requests, or concerns:

Dr Oliver Lock
Third Orbit
ABN 86 686 432 082
oliver@thirdorbit.ai

This policy was last reviewed in April 2026.